Delete your 1tappa account

You can delete your 1tappa account at any time. This page explains how, and what happens to your data.

Option 1: In the app

Open 1tappa → Settings → Delete Account and confirm. You are signed out straight away.

Option 2: Without the app

Fill in the form below with the mobile number you sign in with. We will contact that number to confirm the request is yours, then delete the account within 7 days. You can also email privacy@1tappa.com from any address, quoting your registered number.

What happens next

• 30-day grace period. For 30 days after deletion you can change your mind by logging in again — your account is restored as it was.
• After 30 days, permanently removed: your phone number, name, photo, bio, city and state, favourite team, referral code, push-notification token, device and IP records, notifications, follows, leaderboard entries, watch-room messages and room names, support-ticket text, and reward shipping name/phone/address.
• Kept, without anything that identifies you: TP transaction records, prediction and quiz results, and reward redemption records (item and points spent). These are kept to keep scores and the rewards ledger accurate and to prevent fraud, and are no longer linked to your phone number or name.
• Exceptions. If a reward you claimed is still being processed, we finish it first and delete your data straight after. Records of accounts suspended for abuse or fraud are kept as long as needed for that purpose. Records of administrative actions are kept as required by law.
• If you sign up again later with the same number, you start a new account — previous TP and history are not restored.

Questions? Contact our Grievance Officer at privacy@1tappa.com. See also our Privacy Policy.